Shipping Policy

At MossRoast, we want you to be happy with your order. If something arrives damaged, defective, or incorrect, please contact us at mossroastcoffee@yahoo.com within 3-7 days. Include your order number and clear photos of the item and packaging so we can help resolve the issue.

Coffee and tea: For food safety and quality, we cannot accept returns of opened coffee or tea due to a change of mind. If your order arrives damaged, defective, or incorrect, contact us using the instructions above. We will review the issue and offer an appropriate replacement or refund.

Apparel and other merchandise: Eligible unused items may be returned within 3-7 days Items must be unworn, unwashed, and in their original condition. To request a return, email mossroastcoffee@yahoo.com with your order number before sending anything back. We will provide return instructions after reviewing your request.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable for change-of-mind returns.

Once we receive and inspect an approved return, we will notify you of the decision. Approved refunds will be issued to the original payment method. The time it takes for the refund to appear depends on your payment provider.

If you need to change or cancel an order, contact us as soon as possible at mossroastcoffee@yahoo.com. We will do our best to help before the order enters fulfillment, but changes or cancellations may no longer be possible after that point.

This policy does not limit any rights you may have under applicable law.