Shipping Policy

At MossRoast, we aim to get your order to you safely. Shipping charges and available delivery options are displayed at checkout.

Order Processing and Delivery
Processing and delivery times may vary depending on the items ordered, your location, and carrier availability. Any estimated delivery dates are estimates and are not guaranteed.

Separate Shipments
Orders containing coffee, tea, apparel, or other merchandise may arrive in separate packages and at different times.

Shipping Address
Please check that your shipping address is complete and correct before placing your order. If you need to update it, contact us as soon as possible at mailto:mossroastcoffee@yahoo.com. Changes may no longer be possible once your order enters fulfillment.

Delayed or Missing Packages
If your package is delayed, missing, or marked as delivered but has not arrived, please contact us at mailto:mossroastcoffee@yahoo.com with your order number so we can help investigate.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us promptly, preferably within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and help resolve it.

Order Changes or Cancellations
To request a change or cancellation, email mailto:mossroastcoffee@yahoo.com as soon as possible. We will do our best to help before fulfillment begins.

For any shipping questions, contact mailto:mossroastcoffee@yahoo.com.